Overview
This policy explains what information Seagrape Gutter Pros collects when you visit this website, call us or send a request, what we do with it and the choices you have. Seagrape Gutter Pros connects homeowners with independent local gutter installers who perform the work, so most of what we collect exists to make that connection. We have tried to keep this in plain English.
Information We Collect
When you call
We use a call-tracking service to route and log calls. It records the number you call from, the date, time and length of the call, and the web page or ad that led you to call. Calls may be recorded for quality, training and to make sure your request is passed on accurately. If you prefer not to be recorded, tell us at the start of the call.
When you fill out a form
Our request form asks for your name, phone number and a description of what you need. You may choose to add an email address, a property address or other details. We collect only what you type in.
When you browse the site
Like most websites, ours collects basic technical data automatically: your browser type, device type, approximate location based on IP address, pages viewed, how you arrived and whether you tapped a call button or submitted a form. This comes from cookies and similar tools used by our analytics and advertising providers.
How We Use Your Information
- To understand your gutter request and match you with an independent local installer who covers your area.
- To share your request with that installer so they can contact you, schedule a visit and quote the work.
- To follow up about your request by phone, text or email, if you gave us permission.
- To measure which pages and ads bring in calls and requests, and to improve the site.
- To keep records, prevent fraud or abuse, and meet legal obligations.
How We Share Information
With the installer. When you ask for a quote, we pass your name, contact details, address and job description to the independent installer we match you with. That installer is a separate business and handles your information under its own practices once it receives it.
With service providers. We use outside companies for call tracking, form handling, website hosting and analytics. They process information on our behalf to provide those services.
When the law requires it. We may disclose information to respond to a lawful request, protect our rights or the safety of others, or as part of a sale or transfer of this business.
We do not sell your information to anyone for their unrelated marketing.
How Long We Keep It
We keep call logs, recordings and form submissions for as long as we need them to handle your request, answer follow-up questions, resolve disputes and keep reasonable business records. After that we delete or anonymize them. Analytics data is kept according to the settings of the analytics provider.
Security
We use reasonable safeguards, such as encrypted connections and limited access, to protect what you send us. No website or phone system is perfectly secure, so please do not include sensitive information like bank details or Social Security numbers in a form or voicemail. We will never ask for them.
Your Choices
- Texts and calls: you can ask us to stop contacting you at any time. If you receive a text from us, reply STOP to opt out.
- Cookies: you can block or delete cookies in your browser settings. The site will still work, though some measurements will not.
- Access and deletion: you can ask what information we hold about you, or ask us to correct or delete it, by calling (855) 633-0442. We may need to confirm your identity first, and we may keep records the law requires us to keep.
To stop hearing from an installer you have already been matched with, tell that installer directly as well, since they are a separate business.
Children
This site is meant for adult homeowners and property managers. We do not knowingly collect information from children under 13. If you believe a child has sent us information, call us and we will delete it.
Florida Residents
We serve homeowners in Indian River and St. Lucie counties and handle information in line with the Florida and federal laws that apply to a business of our size and type. If a privacy law gives you specific rights over your information, contact us and we will respond as that law requires.
Other Websites
This site may link to outside sites, such as a state license lookup or a map. We do not control those sites, and their own privacy policies apply when you visit them.
Changes to This Policy
We may update this policy as our services or the law change. The date at the top of the page shows when it was last revised. Significant changes will be posted here before they take effect.
Questions
For any question about this policy or your information, call (855) 633-0442. You can also read our terms of service.